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Thread: Woman flies DEN-ORD RT to retrieve bag UA can't find
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Old Aug 6, 2023 | 10:32 am
  #21  
PTahCha
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Originally Posted by halls120
Being told to submit an on line claim to recoup the miles she spent to find her own bag was bad, not hearing from UA until after CNN contacted them was worse. Not one UA employee in ORD or DEN thought “wow, this customer got screwed, we should push this up the chain to make sure we are proactive in responding?”
She was advised not to go to ORD by UA, yet she went anyways. This falls in the same category of buying your own ticket in an IRROP - you are doing this at your own risk of not getting reimbursed. UA was not obligated to provide a refund, but did so, probably at the behest of media attention.
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