Originally Posted by
Chatter
HK centre: Is it still around? I called a few months ago and the CS told me I dialled in the HK centre
Originally Posted by
percysmith
It still exists. You’re listening for slight differences on how they speak Cantonese.
Getting HK instead of Guangzhou is akin to getting Hobart instead of South Africa for QF FF members.
Originally Posted by
entflight
A month or two ago I called in the Cathy HK number and it reached the Guangzhou call center and the rep told me they were in the process of relocating the HK center to Guangzhou and it was almost done.
Just got off the phone with CX. The agent I spoke to first answered in Cantonese. I then asked if we could speak in Mandarin, and she switched to Mandarin. Her Mandarin has a very thick Cantonese accent, and she mixed English words in her sentences, so I think very likely she is HKG-based, not CAN-based. She was also extremely proficient and professional. I hope some of these senior HKG-based agents will stay around.