Originally Posted by lifeisart

I’m very confused by a situation about canceling a ticket booked with trip credits.

I booked a basic economy ticket using TRIP CREDITS. Then I canceled it within a few minutes (i.e. less than 24 hours of purchase) since it said that it was still refundable.

I got an email saying that my refund would be processed and gave me directions for using my “flight credit.” I see in my account under “flight credit” that I have a record locator and ticket number but no information about expiration date, and it just goes to an error page when I click on it.

I call AA since there are no details for my flight credit. The agent said it was is queue for a refund and I will get a FLIGHT CREDIT issued to each person.

I then tried to book a new reservation thinking I had flight credits but it said multiple flight credits cannot be booked online, must call reservations.

I call AA again and the agent was confused so she inquired the help desk and they said no refund. I told her I canceled the tickets within a couple minutes of booking and she went back to the help desk and then she said it will be refunded as a new TRIP CREDIT in 20 days.

What is correct? Will I be getting flight credits for the refund or trip credits? And do trip credits take 20 days to be issued?

Thank you!