FlyerTalk Forums - View Single Post - Lifemiles serious booking problems - Beware (from January 2022 onwards)
Old Aug 5, 2023 | 12:28 pm
  #578  
kodalip
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Join Date: May 2022
Posts: 357
Originally Posted by skimthetrees
Lifemiles website has major breakage with search. Read up a few posts. It works on Windows (and reportedly Android, but not iOS) using Firefox. Try that.

Availability differs through LifeMiles. Just because another partner shows availability does not mean it is necessarily available through LifeMiles. You need to check LifeMiles availability on their website or through an agent to confirm.

If you see availability on the LifeMiles website you are unable to book online you should be able to get an agent to book it. If they have trouble you could try sending screenshots of the LifeMiles website availability to the support email and ask them to book it. If you get an error when booking but get a confirmation code you can call an agent to start the process of completing the booking.

Use the chat feature of the website for support as a last resort. It starts out with a chatbot but you can get switched over to an agent.
I am able to see availability on Firefox but not able to book anything. Everything I want to book has confirmed availability both on lifemiles website and on partners, but when I call in they can't see the availability. Emailing support just led me to getting an auto reply asking me to submit a help thing

I will try the chat option but at this point pretty frustrated
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