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Thread: Upgraded via bid, then downgraded due to ineligible booking
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Old Aug 4, 2023 | 11:59 am
  #8  
NWIFlyer
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Originally Posted by HarryKUK
I have now received a refund of the upgrade amount (€140 x 2) so I’m no worse off than before and I’ve put in a complaint, referring to EC261 but not explicitly asking for anything. Just raising it as a simple issue that they could fix with a few technical changes. It may lead to nothing and I rarely fly Aegean anyway. I only chose them as I needed that small push to send me over the threshold to Gold with SQ later this year.
I suspect your mention of EC261 will only confuse matters - it's not in your own financial interest to use it, and there's nothing in it that forces an airline to restore your class of travel, merely how to reimburse when it happens. It doesn't deal with customer service provision.

I would concentrate your complaint on "why did you sell me something you couldn't deliver?".
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