Originally Posted by
craigthemif
My experience is that they don't reply unless they have something useful to say. i.e. they won't waste your time with a "sorry to hear about your stay" but nothing concrete to offer.
They may well be liaising with the hotel to find out what happened.
on the other hand that is better then a fast empty response
I was just curious as its my first time writing directly to hyatt with a complaint 😀