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Old Aug 3, 2023 | 2:27 am
  #1  
jamly
 
Join Date: Dec 2021
Posts: 5
Phantom Baggage Allowance?

Hi, I'm seeing mismatched baggage allowance on my bookings and wonder if anyone has run into this?

Booking A is MileagePlus award booking with 1 pax, direct United flight from Hawaii to contiguous US
  • When booking the ticket, it was showing first bag $0, second bag $45
  • "Your United reservation for ... is processing" email showed first bag $30$0, second bag $45 (yes, $30 is crossed out)
  • E-Ticket email and baggage calculator had first bag $35, second bag $45
  • Reservation page showed Bags Prepaid with green check mark, and 1 under "Checked bags included"
but this direct flight got cancelled and I was moved to a connecting flight, still on United, and
  • New "Your United reservation for ... is processing" email showed first bag $30$0, second bag $45
  • New E-Ticket email had first bag $35, second bag $45
  • Reservation page now no longer showing any bag included
  • United agent says they can't see any indication of free bag on my booking and on the flight change paper trail

Booking B is cash fare (Break from Business, if that matters) with >2 pax in the other direction, United flight
  • I forgot what was showing when booking the tickets
  • E-Ticket email and baggage calculator both show 1st bag $35, 2nd bag $45
  • Reservation page shows Bag Prepaid with green check mark, and 1 included under myself, 1 under P1, and 0 for remaining people

Which figure should I trust? I don't have status with United and I no longer have their credit card, so I was surprised that somehow I got baggage included, but the fact that it was gone after moving to a new flight makes me question if those were really there. I also tried to dummy book both routes (cash or miles) just now and they are still showing first bag free during checkout.
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