Originally Posted by
CanadaDH
I'm not sure what you were hoping to accomplish. A bartender or restaurant server is not exactly in a position to change the hotel policy. The policy may be petty and customer-unfriendly, but how does trying to make a point with the front-line service staff accomplish anything?
1) she was the manager of the hotel.
2) some hotels empower their employees to do the right thing. I otherwise sometimes ask which one of us two is welcome in the hotel and which one is not.
I have experienced different reactions : "sorry, but..." in which case I do no insist. But have heard as well "you are right" and he pours another beer.
I do not aim at changing Accor way of thinking, but at the local level, owners/managers should be more sensitive to customer remarks.