Originally Posted by
Argonaut1000
Crazy they would deny what is owed to them. Did you receive any resolution to this? How would my family of 5 make a claim when they were delayed by 13 hours - also gate check destroyed their stroller which they ended up leaving behind at YYZ baggage claim after filing a claim. No loaner or replacement strollers were offered. Five individual claims or one as a family ? Online or as an email to customer relations?
I have not received resolution to this yet, but I am dealing with it by emailing from my dad's account. They seem to be willing to engage in email correspondence at least, so I am optimistic there will be a resolution. Once I've sorted his situation out, I'll do the same from my mother's account. They insisted on them processing separate claims and corresponding individually, even though they were on the same PNR.