Originally Posted by B747-437B

SO here's a new twist. My parents cases were approved for the compensation and they received an email confirming this and requesting their bank details. They forwarded the emails to me to respond for them (as they are 80 years old and not the most tech-savvy) and I provided their bank details to Air Canada accordingly.

Today I received an email back from Air Canada saying that because I responded to an email sent to my parents,(which they claim is in violation of their contract of carriage stating that will only deal with the individual passengers), they are no longer able to approve the claim for compensation and are accordingly withdrawing their offer of payment.

Any idea what I should do next? Submit a new claim presumably but answer emails from their accounts directly rather than mine? Has anyone else dealt with this? How do people make claims for their minor children?