Originally Posted by tdipower

Well, this got sorted out over the phone, not without frustration…

The first agent I spoke to told me “There’s nothing I can do, and even speaking to a supervisor won’t help” so I hung up and called back.

The second agent I spoke had the issue fixed within 10minutes. Didn’t understand what had happened but saw that the refund wasn’t processed and called ticketing who processed the refund on the spot. I didn’t see it on my card yet but I did receive the e-mail confirming it was processed.

Thanks for the pointers everyone!