FlyerTalk Forums - View Single Post - Room not clean at check-in (fine, new room pls) then upgraded; why not to begin with?
Old Aug 1, 2023 | 7:18 pm
  #22  
iknowthings
 
Join Date: Feb 2020
Posts: 498
Originally Posted by cre95
So, you are told you are given a Deluxe or whatever type of room. When you get to the room, how do you know what room you have?
If your app says a room type, that's the room you're in. There is physically no way for you to be assigned to a different room type than what your reservation shows. If your room type is changed at check-in, the reservation itself is changed in the central system, which is where the app pulls that information. It's also recorded in the reservation history. If ever in doubt, you can call Bonvoy or the Ambassador line and ask what room type they show you in. They can even see your room number.
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