Had one of the most bizarre and disappointing exchanges. I booked my reservation for a club suite at the Tyson’s Ritz through Amex FHR for a local conference. In my exchanges with the Guest Experience Expert in advance of my pending arrival I was suspicious that my reservation wasn’t showing the club access. I wanted to sort out any issues during the cancellation period and prior to my arrival.
I didn’t receive a response until 12 hours after my cancellation window closed. When sending in my confirmation showing the club access I was told my reservation from 2 weeks ago was outdated and the hotel will follow up with FHR to avoid any future errors and at check in they will be happy to add club access for $150/night of my 3 night stay.

I only stay at this location with club access because of Shima. She is one of the most wonderful people on earth and I go out of my way to see her when my travels allow.
I have stayed at this location through FHR a few times with no issue booking club access on my room choice.
Amex was able to extend the no penalty window and I will be refunded in a few days. Complaints have been taken by Amex and Marriott elite customer care has been copied in.
I don’t expect any further contact from Marriott on this matter as their responses are not proactive. As much as I love some of the people at this hotel I don’t see how I will continue to support the location.
Now offto search for a WAS hotel for the weekend.