Originally Posted by
Bartolo
I agree. Had an issue that was somewhat similar. Complained after 6 weeks. The lead got it done manually with credit appearing less than 24 hrs later. Explanation, “sitting on someone’s desk”.
fyi, Amex has become much less helpful with these sorts of things.
Well, this got sorted out over the phone, not without frustration…
The first agent I spoke to told me “There’s nothing I can do, and even speaking to a supervisor won’t help” so I hung up and called back.
The second agent I spoke had the issue fixed within 10minutes. Didn’t understand what had happened but saw that the refund wasn’t processed and called ticketing who processed the refund on the spot. I didn’t see it on my card yet but I did receive the e-mail confirming it was processed.
Thanks for the pointers everyone!