Originally Posted by
Fabo.sk
agencies are known to sue and win, and therefore airlines do reply to them differently.
To be honest I think we live in different countries and there's possibly a big difference. Agencies over here (the UK) are known to be lazy and only take on cases that appear like minimal work for a quick buck. In other words they will fill your EC261 form for you and happily take 25%, but as soon as bad weather is brought up will give up as it's not worth their time. If I was a lawyer at LH I wouldn't be very scared.
Originally Posted by
Fabo.sk
the airline will quite possibly decide to just try and call your bluff.
Originally Posted by
roberino
Otherwise the airline will likely assume that you will just drop it.
I do agree, but there are ways to show them you are not bluffing. And you shouldn't bluff as a sidenote, but always follow through. The number one key is to stick to your deadlines.
The 4 stages:
- Ask nicely, say when you will be back
- Send a warning with a 5/10 business day deadline
- Send a letter of intent (if you intend to go with ADR agency/3rd party) or letter of claim (If you intend to go to small claims) with a 10 day deadline
- Start your claim
Moving to the next stage on the day you say you will show them you mean business. If you give them 10 days then come back after a month, you will lose a lot of credibility.
With LH I've had to go up to stage 2, personally, never further. (with AFKL always stage 1!)