Originally Posted by
canadiancow
I'd just call them. If it was a refundable booking that hasn't been refunded, they can process it instantly on the phone.
I agree. Had an issue that was somewhat similar. Complained after 6 weeks. The lead got it done manually with credit appearing less than 24 hrs later. Explanation, “sitting on someone’s desk”.
fyi, Amex has become much less helpful with these sorts of things.