Hi,

I booked a YUL - YYZ round trip with a refundable fare on May 25th for June 8th-9th.

I cancelled the fare the same day as I realized Inhad messed up the dates and received the traditional confirmation e-mail “Your booking has been cancelled, please allow a minimum of three weeks… you’ll receive an e-mail confirmation once it’s been processed…”

One June 8th and 9th, I received e-mail telling me to check-in. Obviously the PNR didn’t work anymore but I still found it weird.

On June 28th, I still hadn’t received a refund or confirmation e-mail so I used a form on AC website Customer Care section and requested a follow-up.

On July 26th, I finally received an answer saying “Sorry, it wasn’t processed, I’ll put in a request, please wait another two months.” I asked to escalate and speed things up and haven’t received an answer.

At this point, it’s already been > 2 months since the flight was cancelled and I already find it unacceptable.

What’s my best course of action to NOT wait for my money for another 2 months?

I’m 50k on my way to 75k and the only way I can think of at this point is to open a case with my credit card for the amount which wouldn’t be ideal I assume for my status with AC…

Any thoughts welcome!