Originally Posted by
alouie81
If you depart from US to Japan, check in at US jal counter is total different. Just know that Japan is very strict, depart from Japan airport, it’s jal agent dies not have system access such as TSA in Japan. But US might still call American airline and resolve the issue. So be careful what you advice on this forum. Because passengers might be missing their flight because of mislead representation.
I personally spoke with multiple managers and staff and the boarding gate at Tokyo airport, and they deny my son’s future reservation to check in because he only has first nsme, not middle name on reservation and my ticket was booked via AA one world.
I also called Japan airline in the US and they also deny boarding when the nsme do not match exactly.
Understand your opinion but not sure how things such as the TSA are relevant here. I have also flown in the US and to/from the US without booking using my middle name.
As noted by others, agents will always err on the side of caution with advice. That is not how JAL (or any other airline) practically apply it, however.
Ultimately you need to be comfortable with it, which obviously you're not, so you've done the right thing by rebooking the ticket.