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Thread: How do airlines rebook passengers on cancelled Wide Body International Flights?
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Old Jul 31, 2023 | 1:04 pm
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YVR Cockroach
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Originally Posted by Davvidd
3. Many do not have this bilateral agreement and this is one of the causes of passengers not being able to fly. Furthermore, it is a fairly complicated process and the normal check in staff have no clue as to how to go about it and only trained ticketing staff can do that. If you get stuck in an out station obviously it makes it worse than the home station where their own staff is available. IATA has a comprehensive guideline for airlines to use on IROPS.
Slightly easier with e-tickets (haven't experienced a reroute to another airline in a couple of decades). Wasn't easy back in the day of paper tickets when they had to be endorsed over.
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