A few interesting snippets in the release - https://www.iairgroup.com/~/media/Fi...al-results.pdf

"Both Iberia and British Airways are also investing in new and upgraded lounges, as well as developing a premium ground-based service at Madrid airport"

"Some of our operations are not where we would want them to be and this is affecting our overall customer service"

"British Airways is being particularly affected due to its London exposure (at both Heathrow and Gatwick) and complex schedule. We are addressing this by: o Recruited 4,000 people in the first half, with a particular focus on ground operations"

"We are continuing to roll out our new business class seats at British Airways and Iberia; 55% of British Airways’ Heathrow longhaul fleet now embodied with the new Club Suite"