Originally Posted by
D3Kingg
Yes . Robbie is anxiously awaiting your customer service related emails and will personally respond quickly. 🙄 As a CK your 50K spend which accounts for .000001% of AAs $40B in revenue is of utmost importance.
Exec emails are monitored, unlike the actual Head of Customer Service’s email - which sends an “unmonitored inbox” reply.
Your unnecessary snark aside, I never implied the CEO would reply and he doesn’t. What does happen is that a CSR team member sends your request to the appropriate AA team member.