Originally Posted by
scottishpoet
The current process is to contact someone to come to the gate, which is the process you have outlined.
if i understand your proposal, it is the same but you want people, on call doing nothing until a problem occurs so they can come to the gate immediately, roughly 14 hours a day, 7 days a week, 52 weeks a year. Just to cover t5A you would probably need 6 people, earning what, £20000 a year each. In t5a they need to get anywhere from a1 to a23 almost immediately in case the issue is with one of the last few people to board.
That cost will get added on to us passengers in one way or another, and i am not clear it would make much difference.
Clearly that would be disproportionate. But maybe moving someone who is working elsewhere to T5A would mean they can get to 75% of these while getting on with their other work in between. I’m not sure, I’m prepared to accept that maybe not.
What you can see from the outside, is that BA are having to increase MCTs while handling fewer flights and passengers than 2019. That does suggest there are issues to look at for both BA and HAL. This could be one of them, I suspect there is lower hanging fruit though.