Originally Posted by
lcylocal
I would have thought one person stationed in T5A and one in T5B or C could get to most gates pretty quickly. It also sounds like from what’s been said some improved staff training could help agents find the pictures more often and resolve it themselves.
The cost isn’t just a the compensation for the person affected, it is the delay to the flight overall (especially if their luggage needs to be pulled) and the cost of brand damage done to BA when it happens - for some passengers this will be the final straw and see them defect from BA to an alternative.
2 passengers a week denied boarding doesn’t sound a lot but I would think would be enough to merit a bit of work to see if it can be improved upon.
The current process is to contact someone to come to the gate, which is the process you have outlined.
if i understand your proposal, it is the same but you want people, on call doing nothing until a problem occurs so they can come to the gate immediately, roughly 14 hours a day, 7 days a week, 52 weeks a year. Just to cover t5A you would probably need 6 people, earning what, £20000 a year each. In t5a they need to get anywhere from a1 to a23 almost immediately in case the issue is with one of the last few people to board.
That cost will get added on to us passengers in one way or another, and i am not clear it would make much difference.