Originally Posted by
WannaTheater
The site is working properly. Just because CX has awards available on their site does not mean they make them available to book through a partner. And not all routes available for purchase on the CX site will be available for purchase through a partner.
I called AA and they are able to see and quote all the routes and classes of cabin on CX where AA site errors out on me. So, I can say a certainty that the AA site is not working.