FlyerTalk Forums - View Single Post - Denied Boarding due to Biometrics Issue - Extraordinary Circumstances ?
Old Jul 28, 2023 | 2:33 pm
  #156  
scottishpoet
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Originally Posted by ijgordon
Does that include the payment of any delay compensation for said passenger? I suppose it doesn't fall under EC261 since it's not under BA's control really, and I don't know what UK IDB rules are (and in the US this wouldn't really be that anyway as IDB is specifically related to oversales). I guess my point is that if there is no statutory compensation requirement then, yeah, it's definitely cheaper not to have any fallback mechanisms and just screw over an occasional passenger.
on the basis of 1 or 2 'victims' a week, often less, then yes, it is cheaper with or without delay compensation. That does not mean ba would or should pay delay compensation. I can see arguements both ways.

With up to what, 6 cta flights boarding at the same time across different gates, 6am till 10pm, 7 days a week you would need a team of what, 20 people. That would cost more than about £1200 a week (2 failures x£600) unless you can employ this team of people for less than £60 a week per person, or you redploy, put less people in other places causing delays and inconvenience to more people elsewhere

Last edited by scottishpoet; Jul 29, 2023 at 12:58 am
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