FlyerTalk Forums - View Single Post - GHA Discovery - Program Questions and Discussion of Benefits and Promotions

Jul 28, 2023 | 3:35 am

#309

GHA_Insider

Company Representative, GHA

Join Date: Nov 2021

Programs: GHA DISCOVERY

Posts: 232

Quote:

Originally Posted by newbie0121

I can't find in the terms and conidiations where it mentions OTA booking is eligible for status benefits. Can someone let me know where it is located?
Also, do I email the hotel to add my membership # prior to check-in?

Thanks in advance.

Hi newbie0121 ,
Thank you for your inquiry. We apologize for any confusion and appreciate your interest in understanding our GHA DISCOVERY benefits. To clarify, bookings made through third-party or OTA channels do not earn stay credit. However, as a valued GHA DISCOVERY member, you can still enjoy a range of benefits, including room upgrades, welcome amenities, early check-in, and late check-out. These benefits are offered based on availability and are at the discretion of our hotels. While our brands and hotels always strive to provide these benefits whenever possible, it's important to note that they cannot be guaranteed in all cases. Your feedback regarding further clarification on GHA Benefits on our website's Terms and Conditions is valuable to us. Rest assured, we have taken note of your input and will carefully review our existing T&Cs to ensure that additional information about GHA Benefits and their availability is included. Should you wish to add your membership number before check-in, please feel free to email our customer service team at [email protected], or you can directly reach out to the hotel's reservation team. Thank you!

Quote:

Originally Posted by Compliment

Quick question:

I got gifted the titanium status earlier this year.
Since then, I stayed at 3 brands and I got 1 more brand and two more stays booked this year.

My status didn't extend when I reached the 3 brands and neither can I share my status. I wonder why? Is it because my status was gifted in the first place and therefore I'm not allowed?

Hi Compliment ,
Thank you for writing to us. You should be granted an extension and avail the status sharing option, provided that your stay bookings meet the eligibility criteria. However, to assist you in checking your stay eligibility, we kindly request that you reach out to our customer service team at [email protected] with your membership number and email address. This will allow us to thoroughly investigate the details of your stay and address your queries.

Last edited by FlyinHawaiian; Jul 28, 2023 at 5:44 am Reason: consecutive posts merged

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