Hi thanks for the reply, I dont ahve any middle name. First name A.. and last name b…. The problem is not with Amex, i feel its with Cathy as they have a different way of keeping names in the website or app like family name, middle name then first name, so when membership portal comes the name changes the order. Instead of A.. b… it becomes b… A.. So i have opened another account to reverse it yet the problem persist ! Cathy customer teams says they dont have access to members personal information correction. I ahve send emails attaching passport too. It become a hopeless situation.