I just opened a warranty claim... this is the email I received back....

Hi, I am Ken Sosko, Chief Operating Officer of Travelpro Products, Inc. I understand you have an open support ticket with our customer care team. As a loyal Travelpro customer, I would like to personally express my sincerest apologies to you for the long wait times you may have been experiencing with us. I understand how frustrating it must be to have a pending issue and delayed resolution.

We are currently facing an unexpected peak in demand due to the high travel season this summer. We are working diligently to resolve all new and existing ticket claims on a first come basis. Please note that emailing multiple times may purge previous contact inquiries and will prolong your resolution time. Our backlog is currently 3-4 weeks for inquires.

As a short-term decision, we have (temporarily) suspended our phone lines, allowing us to focus on resolving all existing online inquiries as quickly and efficiently as possible and in the order in which they were received. Please note that by dialing our corporate office our employees cannot assist you with your inquiries and they are unable to transfer you to our customer service agents.

As a commitment to you as a valued customer, a weekly status update from me will be sent to all impacted customers until your support case has been resolved.

If you have an immediate inquiry due to an upcoming Travel (Personal and/or Business), please reply to this email and I will personally do my best to help expedite your inquiry.

We value your understanding and appreciate your patience during this critical time. Thank you for choosing Travelpro Products and for your continued trust and loyalty.