Originally Posted by
ironmanjt
So for once today, DCA-EWR was running smoothly and had a couple hours to enjoy in the Polaris lounge.
UA had even proactively notified of a delay on EWR-BER allowing a later departure out of DCA. What was 20:45 (3 hours late) turned into 23:45 (6 hours late) first because of “cleaning the plane” and then a “security check of documents. 23:45 pushback and…
…about 5 minutes out we stopped. And waited. And waited. 45 minutes later we head back to gate with no explanation…only to finally find out around 01:00 (7+
hours late) that the crew had timed out and the flight was as cancelled.
How did we seriously get five minutes from the gate and this happens? The incompetence lately is staggering.
This was a foreseeable problem. Once the flight got to a 6-hour delay, someone in scheduling should've made a call to cancel. The safety cushion was just too tight to push. And why no announcements of what was going on? I'm sure that there were lots of business travelers on your flight who would've appreciated a heads-up so they could report the delays to their offices. CS at UA is dead.