Originally Posted by
Marriott Bonvoy Lurker II
Hi upsidedown,
We would like to help look into this issue if you may provide below information to us via email at
[email protected].
Marriott Bonvoy account number
Email address registered on account
Reservation details (hotel name and stay date)
Please include your Flyertalk username in the email.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
I have a similar issue at Sheraton Lake Como and sent you an email.