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Old Jul 26, 2023 | 7:40 pm
  #293  
BigFlyer
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Originally Posted by seawolf
Booked AA for $128. Fared dropped to $98. If this was purchased directly from AA, I would have been able to re-issue on lower fare and get a $30 credit.

Capital One agent indicate they can only even exchange or add/collect. No residuals/travel credit/MCOs even if fare rules allow for it.
Are they allowed to not follow the fare rules? Don't the rules apply to agency tickets?
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