FlyerTalk Forums - View Single Post - $500 AS Gift Cards for $449.99 at Costco (And They're Back)
Old Jul 26, 2023 | 1:08 pm
  #416  
jerry a. laska
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Originally Posted by Chihua2016
This isn't the first time Costco dropped the ball with Alaska certificates. A couple years back I bought the max ten certificates to be email. Received a couple email confirmations, but to the wrong recipients and for lesser amounts of certificates. Over the next couple days, received the emailed certificates for the other two recipients. I corresponded with Costco and later received email stating disregard previous emails and subsequently received the correct 10 certificates via individual emails. No explanation or apology from Costco.
As I remember from before Costco has another company fulfilling these orders and so Costco.com customer service agents don’t have much if any information at their disposal regarding where the holdup is; all that can do is start an issue ticket in this system that gets flagged to the fulfillment company. Everything eventually got sorted.
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