FlyerTalk Forums - View Single Post - Having to Add TSA Pre Number During Check-In on the App?
Old Jul 25, 2023 | 7:19 pm
  #7  
RobOnLI
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Yes, as Oregonflyer mentioned, it's a "bug" in the app. For some reason United added it as an entry field during mobile app check-in but it doesn't bother to check first if you already have a KTN# associated with the reservation. Your KTN# is still there in the background and you'll still get PreCheck privileges WITHOUT re-adding it during check-in. It's another IT fail by United.

Note: this only happens on international reservations for me. It doesn't do it on domestic ones (although I haven't flown domestic for over a month as I'm overseas so maybe they 'enhanced' the app to force it on domestic res too).

-RM
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