FlyerTalk Forums - View Single Post - AA Using Automation for Complaints
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Old Jul 25, 2023 | 7:23 am
  #15  
7Continents
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Join Date: Feb 2005
Location: New York City
Programs: AA,BNV,HIL
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I thought my last answers sounded a bit mechanical. On a 16 hour delay that went form 4pm to 8am I was given car service vouchers for a single company. The company couldn't honor either trip as they were too busy. So I Uber'd back and forth and asked AA for a refund of the Uber charges. The answer I got was a 'bot sounding "Computer says No" with a mention of using delay coverage on my credit card. My reply was that the AA branded credit card I have doesn't have delay coverage!
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