Originally Posted by
Winkdaddy
Update: I booked my trip on UA. (ORD-SFO-HND-SGN, HKG-SFO-ORD in January. I called the 1K line who spent an hour changing the HND-SGN flight to a native ANA flight# so I could apply PP. I used the link on United.com and applied 40 PP for the upgrade to Business which cleared immediately. Sweet!
However two other issues popped up:
1. I had PP applied on the SFO-HND (UA metal) and also HKG-SFO (UA metal) both waitlisted before they tinkered with re-issuing the ticket. But now my account shows that I am not waitlisted on either flight and I cannot add them back. Calling 1K again, they swear I am waitlisted even though it doesn't show it on my account as being waitlisted anymore. Is this a known technical glitch??
2. The PQP totals dropped by about $700 after I used PP on ANA.. I am not sure if that's accurate because maybe I am now earning lower PQP on a ANA partner airline method, or if the totals are all just really janky.
1) You should not have done that. Changing/Re-issuing tickets with waitlisted +Ps is not a good idea. Best is to always apply +Ps AFTER all ticket changes have been made. That said, just because it is not showing does not mean you are not on the WL; if they show you on the WL and it is UA operated ... you should be good
2) That is irrelevant. It will credit most likely correctly. UAs system is not clever enough to look at the underlying ticket and since the reservation now reads 'I-class' it thinks it earns nothing. Will credit correctly.
Originally Posted by
RAMSWISS
My wife has a ANA stock ticket in E class with no codeshares. DEL-HND-ORD open jaw SFO-HND-DEL.
She had used PP to upgrade the sector DEL-HND AND SFO-HND. The DEL-HND sector cleared few days back but now the upgrade has been auto cancelled. Called ANA and they asked to contact United as United did not confirm the upgrade in the system. Called United1K line and they cannot pull up the reservation in the system. United wants a mail from ANA that the upgrade is cancelled to credit the PP back.
The PP were used form my son’s account and could this possibly be the reason that the upgrade was auto cancelled. ( I am on the same flight and used PP from my account and there is no problem with my upgrade )
Need advice
1. how to have the PP credited back to my son’s account
2. how to get my wife waitlisted again for DEL-HND. Should we sort out credit of the previous PP or just apply additional PP for now as we fly out in 8 days
3. she is waitlisted for SFO-HND sector. If this clears should we be doing something to avoid auto cancellation of the upgrade as has happened on the DEL- HND sector.
A lot is strange here. UA does not need to confirm anything in the system; NH upgrade clear when they clear and UA doesn't need to do anything here. Did someone call UA and try and get the ticket re-issued??? This needs to be left alone and if it is ... it really shouldn't have cancelled. that is very weird.
1) UA needs to do that and yes, you might need to show that the cleared upgrade was cancelled somehow
2) Once +Ps are removed ... you can re-apply them. Applying them 'again' MIGHT work, but it might not
3) All of these upgrades need to be left alone. No calling, no re-issuing ... doesn't matter if united.com says to call or to re-issue the ticket