Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
Heh. Turns out I’ve already run across Gemma, and the response I received was nonsensical.
Call me old-fashioned, but I really don’t think that emulating shady insurance companies (auto deny claims and see who appeals) is the right thing to aspire to if you’re a customer relations team at a service-based company.