My sympathies, your family do seem to have trouble with BA. I recall this instance:

"According to my brother, who is a BA EC (US) Gold Card holder, the scene in the Concorde lounge in T4 was pathetic with 100s of angry passengers and some very rude and adamant BA staffers going at each other openly! He had flown from JFK to LHR last night on his way to BOM this morning with his wife and children. He and his wife were booked in First and the children in Club World. They arrived in LHR at 7:30 AM this morning. At 8:15 AM, BA told them that the LHR/BOM flight was delayed, then they said it was cancelled, then told them it was reinstated and then cancelled again, BA was totally uncooperative and adamant about either rebooking them on alternate flights of other carriers or on their own flight out of LHR tomorrow. They also refused to provide hotel accomodations or any other assistance claiming it was not their fault. Several calls by my brother and me to several key personnel at BA, both in US and UK, remain unanswered. The regular BA Gold Desk in the US has a "DO NOT CARE" attitude. What is most shocking that of 6 people that I have personally called and left detailed messages with including the T4 Customer Service Manager have not bothered to call either me or my brother back. After spending 9 hours at the airport going between the Special Services team in the Concorde Lounge and the ticket office in T4, he finally checked into a hotel without any onward reservations.
Shame on you BA!!
[This message has been edited by satish_ny (edited 05-17-2002).]"

I think you must have a family jinx!