Originally Posted by
ryanbriar
This is 100% the issue, unfortunately.
If you’re concerned about the seat disappearing, try the chat feature or twitter DM. At least with those you can always send them the link to the webpage with the rules.
Still doesn't always help. I've not managed to use an SWU on BA yet due to agents refusing to process it, unable to process it or telling me that SWUs arent allowed on BA.