Originally Posted by
JJeffrey
Try again tomorrow (Monday) during normal business hours.
I find that for this kind of thing it's always better to call during the week if possible as you're more likely to get more experienced/senior agents as opposed to the weekend staff.
This is 100% the issue, unfortunately.
If you’re concerned about the seat disappearing, try the chat feature or twitter DM. At least with those you can always send them the link to the webpage with the rules.