Originally Posted by alenguy

A friend and I were also impacted by the the NRT-HNL cancellation as part of a SIN-BKK-NRT-HNL routing. We were booked in business/Polaris using miles for all flights. The only way I knew of the cancellation was a quick "just check to make sure everything is still ok" look at the reservation. I never received any notification and there certainly wasn't an alternative offered. A call to the 1K line resulted in a response that there was nothing they could do at this time and that "a desk has been created to help deal with those impacted" by the cancellation. After getting some contact information from me to help "fill out a form" I was told that I would receive a call back within 1-2 days and that I could discuss alternatives with whoever calls me. I'm not sure how valid this is, but hopefully its a legit approach.

I'm hoping to get re-booked either on ANA in business on the NRT-HNL segment (since we already had Polaris seats) or on SIN-SFO-HNL (in Polaris then first). Do I stand a shot in h$ll for either one of these options? Any other advice?