Hi all, wondering if anyone has insight. I am looking to use a KrisFlyer points redemption for 2 pax in Y from WLG-SYD in January. The website is showing availability on the date I want but when I get to seat selection/ payment it throws an error and tells me to call an agent.

I did that and the agent told me that the flights weren’t actually available to book, for them either, and they may become available 3 months or so out. Is this correct? And if so, why are they showing as bookable when they aren’t?

I appreciate your thoughts/ advice.