OK - so I really did get picked up at the crack of dawn and spent hours in the lounge. But it's a nice lounge. It was a good chauffeur service. UNLIKE Melbourne - where there was zero email confirmation, zero text confirmation, and absolutely nobody standing waiting with a board when I walked out. After wandering around for a while asking around, I eventually spotted him sitting down facing away from all the arriving people. And got my ride (yep - no taxi voucher).