Its a poor service from the crew on the day and unfortunately, as with many LGW flights these days, comes from little to no leadership skills from the cabin manager or from following the service guidelines.
It's unfortunate about the slot delay, it cant be helped and many dozens more flights will have also been affected at the same time. So long as the crew kept people informed, and were present in the cabin at various intervals, thats the best they can do in these situations. There's no infinite supply of water on the aircraft, or glasses to serve them from. So offering this out has to be timed carefully
As for the payment devices going down, thats again unfortunate and BA with their supplier really need to look at having an offline mode or other back up plans to offer this service as in the past. However, once the crew knew that wasnt an option, they should have immediately been out in the cabin offering water and even pretzels of which they are still loaded.
Finally, as mentioned by others, there's no way I'd get on an aircraft, particularly with young children, without an ounce of water or juice to supply for them as a parent. Even if you were late for the hundreds of shops towards the gate, theres vending machines and water fountains all over Gatwick.
Last edited by D1L; Jul 21, 2023 at 5:27 pm