Kristina Koziel at FTD is (or at least as of July 2004, was) the person who runs all things involving points and promos at FTD.

her email:

[email protected]

RE: her position:
At least that's how I came to understand her position when I found her during a defunct promotion involving Ebay Anything Points, FTD, and a whole bunch of other companies.

Even if your issue does not involve points, maybe this senior can help you out!

good luck!

MM