FlyerTalk Forums - View Single Post - Denied Boarding due to Biometrics Issue - Extraordinary Circumstances ?
Old Jul 21, 2023 | 3:19 pm
  #46  
seanp7
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Originally Posted by Tobias-UK
They do not scan CCTV cameras, they look for the biometric data. Your BP is scanned at conformance and biometrics taken, your PNR will be time stamped with the location and time yoy entered airside. That allows the G4S Security Agent to find your biometrics, if your data is lost you will normally either have to wait for a Border Force Officer or be escorted to the border to be examined by a Border Force Officer, once Border Force are happy with your status you will be landed/boarded and you will be allowed to continue your journey.
That's not fast, which was the gist of my post. The OP was boarding and is burdened because it was green lights all the way to the connecting flight until the BP was scanned at the final check. i.e. (OP):

Originally Posted by fishflyer
Gate agent called for someone from Heathrow to attend whilst other passengers boarded, and arrived c. 15 minutes later as last PAX boarded.
After delaying flight for c. 20 minutes, the gate agent was told that I needed to pass back through biometrics in A gates (is this border control?) and could not travel unless I did this.
That's clumsy, as I said.

Originally Posted by GM1985
Though BA/HAL should definitely look to how that could be minimise and come up with a better mitigation strategy if/when it does fail.
A better, succinct way of stating my point!

Last edited by seanp7; Jul 21, 2023 at 3:27 pm
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