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Thread: Denied Boarding due to Biometrics Issue - Extraordinary Circumstances ?
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Old Jul 21, 2023 | 2:55 pm
  #42  
kt74
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Originally Posted by Scots_Al
No-one has suggested that biometrics are required to travel domestically as a matter of law, but they are required as a practical function of the terminal set up. Whether the terminal should be set up that way or not is pretty moot.
Sure, fine. So, whose responsibility is it if biometrics fail and passengers are inconvenienced or delayed? This is clearly happening, and the way staff currently deal with the situation, they make out like it's the passenger's fault that the tech is faulty and there aren't enough G4S staff to deal with the situation...
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