FlyerTalk Forums - View Single Post - KLM Refusing to Honor EU-261
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Old Jul 21, 2023 | 1:03 pm
  #7  
atflyer
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Join Date: Jun 2012
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This is a case of delayed, not lost, luggage in which you are entitled to compensation of reasonable cost incurred while you were without luggage. Buying a clean shirt, or a suit if you really needed it and waiting for your luggage to arrive is not an option. I had my issues with KL/AF not honoring EU261 compensation for denied boarding/long delays, but never with claiming such kind of 'duty of care' costs. Of course some sort of receipt of such costs should be shown, that seems a quite reasonable question of KL/AF. Really surprised that your cards of 2 people (I assume credit and bank cards), were in the hold luggage while they fit in any wallet? That is a recipe for trouble (like here, delayed or lost luggage, but theft can happen too). I'd rather have my cc on me when travelling, if only for paying a meal or drink.
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