FlyerTalk Forums - View Single Post - Denied Boarding due to Biometrics Issue - Extraordinary Circumstances ?
Old Jul 21, 2023 | 12:11 pm
  #32  
Tobias-UK
Ambassador: The British Airways Club, easyJet and Ryanair
5M
100 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 17,033
Originally Posted by LancashireFlyer
When I was pulled to one side, I was asked what time I passed through passport control. I couldn't remember the time, but gave them the inbound flight number. Presumably they worked out the time the plane arrived on stand and worked from there. I remember using the self-scan passport machines.

So when a (Heathrow?) member of staff arrived to start looking through the photos, out of the hundreds of people passing through passport control at that time, how did he find my photo? By chance, or is there a log of passport scans? It wasn't immediate like he tapped my passport number in and my picture popped up, but several minutes.

The exclamation he made to gate staff "I've got him!" made it sound like even he was surprised he found my photo.
It's not you crossing the border they are looking for, it's the biometrics taken at conformance they must retrieve. Your BP will tell the agent what time you passed through conformance and where, your biometrics can be pulled from there.
Tobias-UK is offline