Originally Posted by
Orange County Commuter
I’m not sure what you can do to fix this, but I would suggest that going forward you get away from chat.
I’m constantly seeing reports of tickets messed up and booking errors made because of chat.
now, when they chat, told you here is your refund was that what you were expecting them to tell you?
I would agree that using chat is prone for errors and would recommend calling for this.
That aside, was the stated refund amount matching your expectation? If not, that would have been your cue to ask for clarification/ confirmation that all segments were being booked into J/F rather than assuming so.