FlyerTalk Forums - View Single Post - Citi asks for passport or green card as proof

Jul 19, 2023 | 8:40 am

#7

digiordi

Join Date: Jul 2023

Location: Dallas, TX

Posts: 21

Quote:

Originally Posted by philemer

"3. Isn't a bank obliged by law to send a letter explaining their decision on the application case?"

Only if you are declined & since you never sent the docs they requested your app wasn't "declined" but simply ignored.

I will not agree with you here. I have filled out an application online, provided the necessary details the bank has asked for in the application form (i.e., social security, name, address, phone number, etc.), and hit the button "Agree and Submit" after the completion. I have also had to check a bunch of checkboxes, including "With regard to my application, I will receive my application status/decision by email." So this was the application, indeed. And it was declined, but the bank gave no explanation as to their decision.

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